1. Services Provided
The Implementation Lab provides project management and sustainability implementation consultancy. Our primary offering is the 30-Day Sustainability Sprint, covering eligibility checks, surveys, paperwork, and grant applications for heat pump and energy efficiency upgrades.
2. Independent Status
We are a vendor-neutral consultancy. We do not accept commissions from hardware installers or energy suppliers. Our recommendations are based solely on the best return on investment for the client.
3. Intellectual Property
Our process, methods, and materials are the intellectual property of The Implementation Lab. These are provided for the client's own internal use and must not be shared with third-party consultancies without our written consent.
4. Grant Applications
While we facilitate grant applications (e.g., the Boiler Upgrade Scheme), final approval of funding rests with the relevant government or regional body. The Implementation Lab is not liable for rejected applications based on eligibility criteria outside of our control.
5. Client Responsibilities
To deliver our service effectively, we rely on clients providing accurate and timely information — including building details, energy bills, and access for surveys. Delays or inaccuracies in the information you provide may affect our ability to meet the 30-day timeline or the outcome of a grant application.
6. Payment Terms
A deposit of 25% of the total project fee is payable before work begins. This deposit covers the cost of surveys, assessments, and other third-party services arranged on your behalf. The remaining balance is due within 14 days of completion of the building survey, procurement of the Energy Performance Certificate (EPC) (if required), or completion of all services agreed with the client, whichever applies to your project. Late payment may result in a pause of ongoing work until payment is received.
7. Cancellation & Refunds
If you cancel before any surveys or third-party services have been booked, your deposit will be refunded in full. Once a survey or service has been booked or started on your behalf, the deposit becomes non-refundable, as it covers costs already committed. If you wish to reschedule rather than cancel, we ask for at least 48 hours' notice where possible. A rejected grant application does not entitle you to a refund for services already completed.
8. Liability
The Implementation Lab acts as a project coordinator. Physical installations are carried out by independent, vetted contractors. Any warranties or liabilities regarding hardware or workmanship remain with the appointed installer.
9. Complaints
If you're unhappy with any aspect of our service, please contact us at support@theimplementationlab.co.uk so we can address your concerns directly.
10. Governing Law
These terms are governed by the laws of England and Wales.