Effective Date: 13/04/2026
The Implementation Lab ("we", "us", or "our") is committed to protecting the privacy and security of your personal data. This policy explains how we collect and use your data in compliance with the UK General Data Protection Regulation (UK GDPR).
1. Data We Collect
We may collect and process the following data:
Contact Information: Name, email address, and phone number.
Professional Data: Job title and organisation name.
Building Data: Energy bills, EPC ratings, and other building information you provide for your energy audit.
2. How We Use Your Data
We use your information to:
Deliver our 30-Day Sustainability Sprint.
Process grant applications (e.g., the Boiler Upgrade Scheme) on your behalf.
Provide energy savings reports.
Communicate with you about your project.
3. Data Sharing
We do not sell your data. We only share your data with third parties — such as grant bodies or approved installers — with your explicit consent, when necessary to progress your grant application or installation.
4. How Long We Keep Your Data
We keep your personal data only for as long as necessary to complete your project and meet any legal or accounting requirements, after which it is securely deleted.
5. Your Rights
Under UK GDPR, you have the right to access, correct, or delete your personal data, and to object to how it's processed. To exercise these rights, please contact us at support@theimplementationlab.co.uk
If you're unhappy with how we've handled your data, you also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.
6. Cookies
Our website may use cookies to improve your browsing experience and understand site usage. You can control or disable cookies through your browser settings at any time.
7. Sensitive Documents
If you share any documents with us that contain sensitive personal information (for example, from a healthcare or clinical setting), please redact any identifying details before sending them to us. We do not require or intentionally collect this type of information.
8. Data Security
We use secure, encrypted digital tools to protect your information from unauthorised access.